Shipping policy
SHIPPING POLICY
Last updated: 4th March 2026
Thank you for shopping at Luma Home. We are committed to delivering your order in a timely and secure manner.
PROCESSING TIME Orders are typically processed within 1-3 business days (Monday-Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has been dispatched.
SHIPPING RATES & DELIVERY TIMES
Australia
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
- Free standard shipping on orders over $120
International Shipping We ship to select countries worldwide. Delivery times vary by destination:
- New Zealand: 5-10 business days
- United States & Canada: 7-14 business days
- Europe & Asia: 10-21 business days
Shipping costs are calculated at checkout based on your location and order weight.
TRACKING YOUR ORDER Once your order ships, you'll receive a shipping confirmation email with tracking information. You can track your package using the provided tracking number.
DELIVERY ISSUES If your order hasn't arrived within the estimated timeframe, please contact us at info@lumahome.com.au. We'll work with the carrier to locate your package.
CUSTOMS & DUTIES International customers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are not included in our shipping costs.
INCORRECT ADDRESS Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
CONTACT US For shipping inquiries, please email us at info@lumahome.com.au